Terms and Conditions
General Terms and Conditions
1. Scope of application
For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply. A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, acts in the exercise of its commercial or independent professional activity. With regard to entrepreneurs, these terms and conditions also apply to future business relationships, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary terms and conditions, its validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.
2. Contracting party, conclusion of contract
The sales contract is concluded with FH-PUMPEN, Inh. Frank Hartmann. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.
3. Contract language, contract text storage
The languages available for the conclusion of the contract are German and English. We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.
4. Terms of delivery
In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers. You have the option of picking up at FH-PUMPEN, Authorized EHEIM Customer Service, Bornholmer Straße 72A, 10439 Berlin, Germany (Germany) at the following business hours: Monday - Friday 10.00 - 13.00 and 14.00 - 18.00.
5. Payment In our shop
the following payment methods are basically available to you:
Payment in advance:
If you select the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.
PayPal Plus:
As part of the payment service PayPal Plus, we offer you various payment methods as PayPal Services. You will be redirected to the website of the online provider PayPal. There you can specify your payment details, confirm the use of your data by PayPal and the payment instructions to PayPal. If you have chosen the payment method PayPal, you must be registered there to be able to pay the invoice amount or register first and legitimize with your access data. The payment transaction will be automatically executed by PayPal immediately after the payment order has been confirmed. You'll get more information during the ordering process.
Sofort by Klarna:
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount immediately, you must have an online banking account with PIN / TAN procedure activated to participate in Sofort, have yourself legitimized and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be immediately executed immediately and your account debited.
Purchase on account and financing via Klarna:
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you the purchase of an invoice and installment purchase as a payment option. Please note that Klarna Bill and Klarna installment purchase are only available to consumers and that the payment must be made to Klarna. Klarna installment purchase With the Klarna financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least € 6.95). For more information on Klarna installment purchase, including the terms and conditions and European standard consumer credit information, please visit: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_en/account Klarna Invoice When you buy on account With Klarna you always get the goods first and you always have a payment period of 14 days. The complete terms and conditions for the invoice can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0. Cash on pickup You pay the invoice amount when picking up cash. 6. Retention of title The goods remain our property until full payment. For entrepreneurs applies in addition: We reserve the ownership of the goods until the complete settlement of all claims from an ongoing business relationship. You may resell the reserved goods in ordinary business; All claims resulting from this resale shall be assigned to us in advance - irrespective of any combination or mixing of the goods subject to retention of title with a new item - and we accept this assignment. You remain entitled to collect the claims, but we may also collect claims yourself, as far as you do not meet your payment obligations. 7. Transport damage If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.
8. Warranty and Guarantees
The statutory warranty rights apply. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop. Customer service: You can reach us Monday - Friday 10.00 - 13.00 and 14.00 - 18.00 clock, Saturday after consultation
9. Liability
For claims due to damages caused by us, our legal representatives or vicarious agents, we are always fully liable for injury to life, of the body or the health, in case of intentional or grossly negligent breach of duty, in the case of a guarantee promise, if agreed, or as far as the scope of application of the Product Liability Act is opened. In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be the amount foreseeable at the time of conclusion of the contract Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.
10. Code of Conduct
We have submitted to the following codes of conduct: Trusted Shops Trusted Shops Quality Criteria Link: http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_en.pdf
11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here http://ec.europa.eu/consumers/odr/. We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration board.
12. Final Provisions
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.
AGB created with the Trusted Shops legal copy in cooperation with Wilde Beuger Solmecke lawyers.