Important customer information

Right of Revocation

Consumers have a fourteen-day right of revocation. 

Withdrawal You have the right to withdraw from this contract within fourteen days without giving reasons.

 The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.  

To exercise your right of withdrawal, you must contact us (FH-PUMPEN, owner Frank Hartmann, Bornholmer Strasse 72A, 10439 Berlin, Germany (Germany),, Telephone: 030 3 22 51 07, Fax: 030 3 25  56 41) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract.  You can use the attached model withdrawal form, which is not required. 

You can electronically complete and submit the sample revocation form or any other unequivocal statement on our website  If you make use of this option, we will immediately send you (eg by e-mail) a confirmation of the receipt of such a revocation.  In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.  

Consequences of Withdrawal 

If you withdraw from this contract, we will have you all the payments we have received from you, including delivery charges (except for the additional costs arising from your having a different type of delivery than that offered by us,  the most favorable standard delivery), immediately and at the latest within fourteen days from the day on which the notice of your cancellation of this contract has been received by us.  For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you;  In no case will you be charged for this repayment fees.  We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.  

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract.  The deadline is met if you send the goods before the deadline of fourteen days.  We bear the cost of returning the goods, which can be returned to the normal post office.  They bear the immediate costs of returning the goods, which due to their nature can not normally be returned by post.  For goods that can not be returned by post due to their nature, these are 60 EUR.  You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.  The right of withdrawal does not apply to the following contracts: Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Model withdrawal form 

(If you want to cancel the contract, please fill out this form and send it back.) 

- To FH-PUMPEN, owner Frank Hartmann, Bornholmer Straße 72A, 10439 Berlin,,  Germany (Germany), Fax: 030 3 25 56 41 

- Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (  *) 

- Ordered on (*) / received on (*) 

- Name of the consumer (s)

- Address of the consumer (s) 

- Signature of the consumer (s) (only on paper) 

- Date  

(*) Delete as appropriate.

Special considerations

If you finance this contract through a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit.  This is especially true if we are your lender or if your lender uses it to fund our participation.  If the loan has already been received by us when the withdrawal comes into effect, your lender will act in relation to you in respect of the legal consequences of the cancellation or return of our rights and obligations under the contract financed.  The latter does not apply if the present contract relates to the acquisition of financial instruments (such as securities, foreign exchange or derivatives).  If you want to avoid a contractual commitment as much as possible, you make use of your right of withdrawal and also revoke the loan agreement, if you also have a right of withdrawal.

 We bear the direct costs of the return of the goods, if the return within Germany takes place and from an order value in the amount of 40.00 €.  

Cancellation policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.